Our concept: Neighbor-line! - At glance, on a daily basis, you would use Neighbour-line to get information about the bus transportation in San Francisco (e.g. schedule, location, routing, etc). However, while waiting at the corner for the bus, you would get the opportunity to read stories happening on your own commute line, stories from your neighbor riders. Neighbour-line would allow you to contribute your own short stories as well, and report something that was not (e.g. a broken window on the bus). Because, it is not only about filling reports, but also about follow up and getting it done. Neighbour-line would send the reports directly to the MUNI officers and from Neighbour-line you could follow up the status of your request. Having the window fixed would for sure improve your daily commute. On top of that, if your story or fix-request became popular by receiving a lot of stars from your fellow community riders, you would end up earning points towards adding more rides to your clipper card.